Delivery Terms

Orders received by 14:00 will normally be processed and shipped the same day based on product availability. If your order is received after 14:00 on Friday or a holiday, shipment occurs the following Monday or next working day.

Xstra is not responsible for shipping or other delays caused by events beyond our control.

Shipping Options:

Standard shipping service within Europe:

Orders delivered with our standard shipping service will be delivered to your address within 1 – 3 working days depending on your country. On the shipping confirmation you will received per e-mail you can see the estimated transit time.

Express next day delivery service within Europe:

If your shipment is urgent you can choose our Express delivery service where we guarantee next day delivery to most European countries. The rate for express service will be calculated based on the size (weight) of your complete order.

Shipment outside Europe:

For order from outside Europe we offer both Standard and Express delivery services. For both services the freight cost will be calculated based on the size (weight) of your complete order.

The Standard service can take from 5 – 10 days depending of your location. Where the Express service maximum take 3 days no matter where you are located in the world.

Shipping Information:

• Xstra will provide tracking details via a shipping confirmation e-mail.
• Xstra is not responsible for shipping or other delays caused by events beyond our control.
• A shipping discrepancy claim must be filed within eight (8) days of the order ship date from Xstra.

** Important Note About Delivery Times **

All shipping methods, will be delivered on a standard business day (Monday - Friday). Delivery to remote locations may take longer than the delivery method indicates. For example, 2nd day service may take three to four days to remote locations.