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Complaint, Return & Refund policy

The following Complaint, Return & Refund guidelines for products sold online by Xstra Digital Storage B.V. hereafter referred to as Xstra are extremely important and were designed to ensure we meet your expectations. Please read them carefully before returning any goods.

If you do need to return a product for a refund or exchange, please contact us by e-mail support@xstra.eu or direct by phone at +31 (0)6 25875788. All request for Return will be handled as described here below.

Right of withdrawal

You have the right to cancel the contract within 14 days without giving reasons. The revocation period is fourteen days from the date of your order. To exercise your right of cancellation, you must notify us by a unique statement (E.g. a letter sent by mail, fax or E-Mail) of your decision to revoke this agreement. You can use our Product Return Form  for this, which is however not required. It is sufficient that you submit the notice of the right of withdrawal before the withdrawal deadline. Consequences of revocation If you cancel this contract, all payments that we have received from you including the delivery charges (except the additional costs arising that you have chosen a different type of delivery as offered by us, best standard delivery), without delay and at the latest within fourteen days from the day on which we received your revocation of
the agreement with us. For this redemption, we use the same payment method you have used in the original transaction. We may refuse refund until we have received back the goods again. You have to return the goods promptly and in any case no later than fourteen days from the date you informed us of the revocation agreement, Xstra Digital Storage.B.V.  - Attn: RMA department - Max Havelaardreef 182, NL-4906 BD Oosterhout THE NETHERLANDS. You are responsible the direct cost of returning the goods. You are only liable for the value of the goods resulting from the use of the goods, which go beyond what is necessary to establish the nature, characteristics and functioning of the goods.